Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist I to provide support in a remote setting.

Key Responsibilities

• Respond to Tier 1 support tickets via email, phone, and chat while documenting and resolving cases
• Enhance customer satisfaction by providing empathetic support and analyzing feedback for continuous improvement
• Collaborate across teams to maintain accurate documentation and escalate recurring issues as needed

Required Qualifications

• 2+ years of experience in customer success, account management, or a related field, preferably in a SaaS or technology company
• High School Diploma or GED required; Associate's or Bachelor's degree in a related field is a plus
• Technical aptitude with a willingness to learn new software and systems
• Ability to manage multiple accounts and projects simultaneously in a fast-paced environment
• Experience in light project management and process improvement initiatives