Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide strategic support to CPG brands in the natural products industry.

Key Responsibilities

• Investigate and resolve complex client issues, managing cases from intake through resolution
• Master data platforms and understand their application in driving business decisions for CPG brands
• Partner with internal teams to address technical issues and influence product development based on client needs

Required Qualifications

• 1-3 years in a client-facing analytical or support role
• Ability to think critically and understand complex topics quickly
• Independent problem-solving skills and comfort with ambiguity
• Familiarity with CPG data fluency or eagerness to learn
• Advanced Excel skills and capability to learn new software platforms