Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Manage customer support requests, providing clear and timely responses
• Assess and categorize incoming support requests, resolving configuration issues and escalating bugs as needed
• Maintain accurate records of support interactions and advocate for customer feedback to enhance the platform

Required Qualifications

• Bachelor's degree in Information Technology, Business, or a related field (or equivalent experience)
• 3-5 years of experience in a customer support role, preferably in a SaaS or technology environment
• Strong understanding of Microsoft SharePoint, Teams, and related Microsoft 365 tools
• Technical aptitude for diagnosing and resolving configuration issues
• Familiarity with ticketing systems (Jira is a plus)