Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide technical support and training to clients.

Key Responsibilities

• Manage incoming support requests, triage inquiries, and resolve technical issues efficiently
• Collaborate with developers and business analysts to document solutions and enhance client support
• Gather client feedback and communicate enhancement requests to improve software functionality

Required Qualifications

• 2+ years of experience in technical customer support, preferably in a startup or high-growth environment
• Availability to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST)
• Proficiency with Microsoft Office, databases, and remote access tools
• Analytical and detail-oriented with strong organizational skills
• Ability to learn and adapt to new technologies and tools quickly