Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to provide operational support to users of their platform.

Key Responsibilities

• Develop expertise in the platform and respond to user inquiries with urgency and clarity
• Troubleshoot customer issues and maintain a knowledge base for users and internal teams
• Collaborate with various teams to translate user feedback into scalable solutions

Required Qualifications

• Experience in customer support or project coordination
• B2B SaaS experience preferred but not required
• Transportation or Insurance experience preferred but not required
• High ownership and follow-through in driving issues to resolution
• Empathy, patience, and a positive attitude