Customer Support Specialist

Job Summary

A company is looking for a Support Specialist to provide exceptional customer support and enhance user experience.

Key Responsibilities

• Address customer inquiries via phone, chat, and email while meeting service level agreements
• Contribute to revenue goals by enhancing customer retention and identifying upsell opportunities
• Collaborate with internal teams to resolve customer inquiries and report knowledge gaps

Required Qualifications

• Bachelor's degree from an accredited college or university
• 2 to 3 years of experience in a customer support or service role
• Ability to self-manage and prioritize tasks effectively
• Experience with various computer-based programs and applications
• Willingness to work non-traditional hours, including weekends and evenings