Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide end-to-end client support and training.

Key Responsibilities

• Handle inbound and outbound communications via phone, email, and support requests
• Support client onboarding and implementation by conducting training sessions and guiding clients through platform setup
• Troubleshoot platform-related issues and provide clear, timely resolutions

Required Qualifications

• 1-3+ years of experience in a Customer Support role
• Experience with software troubleshooting and diagnostics
• Solid understanding of basic computer functions and ability to teach/train users
• Experience supporting Software As A Service preferred
• An Associate's or Bachelor's degree in Communications, Business Administration, or a similar field is preferred