Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide efficient support to clients and clinicians using a telehealth platform.

Key Responsibilities

• Respond to client and clinician enquiries via email, chat, and support channels
• Assist users with booking appointments, account access, and payment issues
• Provide guidance on using the platform and troubleshoot basic technical issues

Required Qualifications

• Previous experience in customer support or client services, preferably in tech or healthcare
• Comfortable working with digital platforms and support tools
• Ability to remain calm and professional when handling sensitive situations
• Interest in mental health or healthcare technology is a strong advantage