Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to assist customers in using their software effectively for higher education needs.

Key Responsibilities

• Respond to incoming support tickets within defined SLA timeframes
• Troubleshoot and investigate customer issues or questions in a timely manner
• Assist in creating system documentation for the support portal

Required Qualifications

• Experience providing support for enterprise software, with at least 3 years in a similar role
• Ability to manage multiple projects in a fast-paced environment
• Bachelor's Degree or equivalent work experience
• Experience with SaaS solutions and software testing
• Familiarity with technologies such as Zendesk, Asana, or JIRA is a plus