Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist I to monitor and respond to customer support cases and infrastructure issues.

Key Responsibilities

• Monitor alerts from customer environments and respond to support cases and infrastructure issues
• Diagnose and resolve application and system job failures, escalating as necessary
• Collaborate with support and infrastructure teams to ensure smooth operation of systems and adherence to SLAs

Required Qualifications

• Technical experience in software support and basic system-level troubleshooting
• Familiarity with OpCon or similar automation tools
• Experience in Level 1 triaging and responding to high volumes of support issues
• Ability to work in high-stress production environments
• CompTIA A+ certification is highly desired