Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist II to provide advanced support for customer inquiries related to sleep health products and services.

Key Responsibilities

• Provide escalated support for complex customer inquiries related to Home Sleep Studies and Durable Medical Equipment
• Investigate and resolve issues in collaboration with Tier 3 support, focusing on DME workflows
• Guide customers through the Home Sleep Test journey and maintain accurate documentation of interactions

Required Qualifications

• 2+ years of experience in a direct-to-consumer customer service role
• Proficiency in helpdesk software like Zendesk
• Experience in a remote role for over one year
• Familiarity with customer relationship management (CRM) tools is a plus
• Experience in healthcare or Durable Medical Equipment is preferred