Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to assist customers in using their software for higher education needs.

Key Responsibilities

• Respond to incoming support tickets within defined SLA timeframes
• Troubleshoot and investigate customer issues or questions in a timely manner
• Create system documentation for the support portal and assist in retesting code fixes

Required Qualifications

• At least 3 years of experience providing support for enterprise software
• Experience delivering Software as a Service (SaaS) solutions
• Ability to manage multiple projects effectively in a fast-paced environment
• Bachelor's Degree or equivalent work experience
• Experience in the Higher Education community or technology is a plus