Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (Remote).

Key Responsibilities

• Act as the first point of contact for customer inquiries, providing technical assistance and troubleshooting support
• Collaborate with internal teams to resolve issues and maintain communication with customers
• Manage and prioritize multiple support tickets and inquiries while performing administrative tasks

Required Qualifications

• 1 year of experience supporting relevant products or 3+ years of related SaaS support experience
• Bachelor's degree in a related field or equivalent combination of education and experience
• Alternatively, 4 years of professional experience plus a relevant certification may substitute for a degree