Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to deliver efficient and high-quality customer support for routine inquiries and product issues.

Key Responsibilities

• Responds to customer inquiries promptly and clearly across multiple channels
• Utilizes product knowledge to troubleshoot and resolve customer issues effectively
• Assists with outbound customer outreach and contributes to improving support efficiency

Required Qualifications

• Bachelor's degree in Engineering or a related field
• At least 1 year of customer service experience, preferably in software or SaaS support
• Knowledge of Freshdesk or similar ticketing systems preferred
• Reliable with strong time management and accountability
• Ability to work flexible hours when needed