Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Resolve customer technical issues through multiple support channels
• Document customer interactions using a support ticketing system
• Meet or exceed performance metrics related to productivity and customer experience

Required Qualifications

• Minimum of 2 years of technical customer service experience, preferably in a SaaS environment
• Basic understanding or willingness to learn the product suite and web technologies
• Technical background or expertise through experience or certifications
• Experience working in a customer service or contact center environment
• Familiarity with CRM tools such as Zendesk or Salesforce