Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist I to provide assistance and troubleshooting for customers and their clients.

Key Responsibilities

• Respond promptly to customer inquiries through chat, email, and phone
• Troubleshoot and resolve common technical and account-related issues
• Maintain accurate records of customer interactions and escalate complex cases as needed

Required Qualifications

• 1+ years of technical support experience
• Prior experience with Android, Apple, Mac, and PC technology
• Ability to work a 40-hour work week
• Understanding of payment processing and payment devices
• Flexibility to work weekends/evenings