Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist who is committed to delivering exceptional customer experiences.

Key Responsibilities

• Develop a comprehensive understanding of legal tech solutions and share knowledge with clients
• Handle and resolve customer concerns promptly to ensure high satisfaction and retention
• Provide technical support, troubleshoot software issues, and maintain accurate records of client interactions

Required Qualifications, Training, and Education

• 2+ years of customer support experience, preferably in a software company
• Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
• Computer savvy with proficiency in Microsoft Office products
• Knowledge of the legal services industry is preferred