Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to build and enhance the customer experience.

Key Responsibilities

• Manage inbound conversations across email, chat, and messaging
• Deliver warm and thoughtful customer support while utilizing AI tools
• Identify customer insights and trends to improve service and workflows

Required Qualifications

• 3+ years in customer support, CX, or service roles
• Experience using AI tools effectively
• Self-starter mindset with strong initiative and ownership
• Ability to work in ambiguity and adapt to changing environments
• Experience in systems-thinking to prevent issues