Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist II responsible for providing customer service to healthcare providers and internal sales teams.

Key Responsibilities

• Answer incoming calls and place outbound calls as necessary
• Investigate and resolve issues for the sales field, providers, or internal customers
• Work cross-functionally to support process improvements and maintain knowledge of sales policies

Required Qualifications

• High School Diploma or GED
• 3+ years of customer service experience, preferably in a healthcare contact center
• 3+ years of experience in a sales or customer service environment
• Must be 18 years of age or older and authorized to work in the U.S. without sponsorship
• Demonstrated ability to perform essential duties of the position