Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to assist with customer service and support inquiries.

Key Responsibilities

• Respond to member concerns and technical needs via multichannel communication, adhering to regulatory policies
• Inform members about products and services, and upsell when appropriate
• Maintain customer records in compliance with regulatory policies and procedures

Required Qualifications

• Native English speaker; bilingual in English/Spanish is a plus
• Prior customer service/support experience
• Proficient with technology, web-based applications, and mobile applications
• Experience with Salesforce or other CRM systems is a plus
• Ability to work autonomously in a remote environment