Customer Support Specialist

Job Summary

A company is looking for a Customer Support 2.

Key Responsibilities

• Provide education and assistance to customers while addressing complex inquiries and escalated concerns
• Utilize in-depth knowledge of policies and procedures to respond accurately to customer inquiries and recommend updates to knowledge management tools
• Document performance opportunities and assist leadership in coaching and supporting customer service representatives

Required Qualifications

• Two to four years of customer service experience in a high-volume environment
• One year of experience taking ACD calls within a call center
• Ability to work any shift, including weekends and holidays
• Proficiency in using multiple complex systems to support customer needs
• Ability to work independently with minimal supervision and demonstrate effective interpersonal skills