Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist [Contract] to provide support for its global user base.

Key Responsibilities

• Respond to user inquiries across email, chat, and community channels with speed and empathy
• Collaborate with product and engineering teams to escalate bugs and design solutions
• Write and refine help center articles to enhance the support experience

Required Qualifications

• 3-5 years of experience in customer support, preferably in SaaS or consumer tech
• Experience supporting creative tools, AI products, or design/visual software
• Proven ability to create self-service resources such as knowledge bases and FAQs
• Comfortable in fast-paced, evolving startup environments
• Passion for AI, design, or empowering creators