Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist - Level 1.

Key Responsibilities

• Provide first-level support via chat, email, and phone, addressing client inquiries and issues promptly and professionally
• Diagnose and resolve issues related to platform usage, configuration, and workflows using internal tools and documentation
• Record, prioritize, and track support tickets accurately, ensuring clear documentation and appropriate follow-up

Required Qualifications

• Minimum of one year of experience in customer support for B2B software, SaaS, or technology services
• Experience with customer support platforms such as Zendesk or Salesforce, focusing on software application support
• Strong organizational skills to manage multiple tickets simultaneously and prioritize effectively
• Experience in supporting software applications or SaaS products for external clients is preferred
• Fluency in French is an asset