Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally and courteously
• Resolve customer issues by understanding their needs and utilizing the knowledge base
• Document customer issues and coordinate with other departments as necessary

Required Qualifications

• 2+ years of experience in customer service or technical support in a contact center environment
• High School Diploma or GED required; Associate degree preferred
• Proficient computer skills, including Microsoft Office
• Experience with Salesforce is a plus
• Ability to work under pressure and manage multiple priorities