Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (Pacific Time Hours).

Key Responsibilities

• Manage high call volumes and de-escalate difficult situations with empathy
• Utilize multiple systems to support customers via phone, chat, and email
• Document customer interactions and maintain records in the CRM system

Required Qualifications

• 2+ years of experience in a high-volume call center or customer service role
• Experience in navigating multiple digital platforms and resolving technical issues
• Proficient in using CRM Systems for documentation and customer interaction management
• Experience working remotely with a reliable wired internet connection
• Ability to thrive in a fast-paced environment with evolving responsibilities