Customer Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Apr 14, 2026

This job expires in: 30 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

Meet 5 min first response SLA for chat and 1 hour for emails, while achieving CSAT targets
Master the platform to troubleshoot, diagnose, and advise districts on support topics
Log, track, and update support interactions in designated tools

Required Qualifications

1-2 years of experience in a customer support or client-facing role, preferably in SaaS
Familiarity with support tools such as Intercom, Zendesk, or Front
Ability to manage multiple support tickets simultaneously
A customer-first mindset

COMPLETE JOB DESCRIPTION

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Company Overview

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