Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide technical support and training to clients across the United States and Canada.

Key Responsibilities

• Manage incoming support requests, triage emails and calls, and resolve issues efficiently
• Research and document solutions to complex issues while collaborating with Developers and Business Analysts
• Gather client feedback, communicate enhancement requests, and train clients on new releases

Required Qualifications

• 2+ years of experience in technical customer support, preferably in a startup or high-growth environment
• Availability to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST)
• Proficiency with Microsoft Office, databases, and remote access tools
• Analytical and detail-oriented with strong critical thinking and organizational skills
• Ability to build relationships and earn trust with clients in a virtual environment