Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to enhance player and Game Master experiences.

Key Responsibilities

• Handle complex support tickets and community moderation
• Build and maintain customer experience documentation
• Drive efficiency and automation in customer support workflows

Required Qualifications

• 3+ years of customer support experience in a marketplace or consumer platform
• Experience owning and maintaining documentation or policies
• Strong judgment in ambiguous situations
• Comfort with data analysis and trend identification
• Familiarity with tabletop RPGs is a plus