Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to manage incoming customer support issues and ensure exceptional service.

Key Responsibilities

• Respond to and resolve customer support issues according to service level agreements (SLAs)
• Communicate professionally with customers and guide them on product functionality and benefits
• Manage inbound communication through various channels and escalate issues as necessary

Required Qualifications

• Associate's degree (Bachelor's preferred)
• Experience in a customer-facing role
• 0-2 years of experience in customer support
• Basic knowledge of customer support software (e.g., Zendesk, Freshdesk)
• Proven troubleshooting ability