Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist II to provide exceptional support to customers through various communication channels.

Key Responsibilities

• Provide exceptional support to customers via phone, email, and live chat
• Assist cardholders and card administrators with their inquiries and needs
• Empower customers to utilize the company's website and mobile app effectively

Required Qualifications

• Previous professional experience in hospitality or customer service
• Experience working with individuals with disabilities or vulnerable populations
• Familiarity with remote work technology and troubleshooting internet issues
• Experience using CRM and ticketing tools like Zendesk
• Availability for flexible scheduling, including weekend shifts