Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to provide comprehensive support and assistance to customers in a remote environment.

Key Responsibilities

• Serve as the first point of contact for members and clients, delivering customer support and technical assistance
• Manage and maintain work queues, ensuring timely resolution of inquiries and issues
• Document customer interactions and collaborate with internal teams for effective issue resolution

Required Qualifications

• Solid understanding of medical terminology and basic healthcare operations
• Familiarity with HIPAA regulations regarding personal health information
• 3-5 years of experience in customer support or client services
• Prior experience in a call center or medical office setting is preferred
• Completion of some college coursework is a plus