Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their Support team.

Key Responsibilities

• Provide technical support to customers via chat and email
• Maintain high customer satisfaction while managing operational expectations
• Evaluate and analyze issues to resolve or escalate tickets as needed

Required Qualifications

• Minimum 2 years of relevant experience in technical support or a similar role
• Ability to navigate Linux, macOS, and Windows operating systems
• Knowledge of PostgreSQL and cloud computing platforms (Azure, AWS, etc.)
• Familiarity with an Intercom or similar ticketing system
• Understanding of B2B SaaS products and IT security