Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide technical support and maintain customer satisfaction.

Key Responsibilities

• Provide technical support to customers through chat and email
• Maintain high customer satisfaction while managing operational expectations
• Evaluate and analyze issues to resolve or escalate tickets as needed

Required Qualifications

• Experience in a customer support role, preferably in a technical environment
• Strong understanding of product functionality
• Ability to communicate effectively with both technical and non-technical users
• Familiarity with a wide range of technologies
• Willingness to work Monday to Friday from 12 to 8 PM EST