Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist who thrives in a fast-paced, customer-first environment.

Key Responsibilities:

• Respond to inbound customer support tickets, guiding issues from initial contact through to resolution
• Troubleshoot customer concerns, including device installation, streaming and connectivity issues, ensuring high customer satisfaction
• Collaborate with Engineering and Product teams to support continuous improvement of the streaming platform

Qualifications:

• Bachelor's degree preferred
• Minimum of 2 years of experience in customer service, technical support, or operations
• Basic understanding of network connectivity, with a strong interest in sports and entertainment
• Self-motivated and able to work independently in a fast-paced environment
• Availability 7 days a week, including weekends and evenings, based on live event schedule