Customer Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Apr 23, 2026

This job expires in: 30 days

Job Category: Customer Service

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

Answer inbound customer support calls and provide necessary product troubleshooting and support
Timely response to incoming customer support inquiries via email, phone, and support ticketing system
Educate customers on how to use Mycase/LawPay/CPACharge products

Required Qualifications

Bachelor's degree
2+ years experience in a customer support role
Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
Demonstrated experience leveraging AI tools and technologies to improve workflows
Must be able to answer inbound support calls daily

COMPLETE JOB DESCRIPTION

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Company Overview

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