Customer Support Specialist

Job Summary

A company is looking for a Part-Time Contract Customer Support Specialist (Remote).

Key Responsibilities

• Respond to customer inquiries within one business day, adhering to tone and style guidelines
• Manage inbound customer service tickets in the Airtable ticketing system, ensuring proper documentation
• Monitor reported issues via the app and Slack, creating service tickets as necessary

Required Qualifications

• Experience in maintaining a consistent brand voice in written communication
• Strong organizational skills for tracking and categorizing service requests
• Familiarity with ticketing workflows and tools like Airtable and Slack
• Ability to quickly identify deal-related issues and collaborate with editorial teams
• Proactive mindset with strong follow-through on customer concerns