Customer Support Specialist

Job Summary

A company is looking for a Customer Support - Freight Brokerage.

Key Responsibilities

• Deliver high-quality customer support by resolving 90% of inbound inquiries within SLA
• Diagnose and resolve technical issues efficiently across logistics and customs platforms
• Maintain accurate support records to improve knowledge sharing and enable data-driven support improvements

Required Qualifications

• Working knowledge of customs brokerage processes and tools
• Experience supporting software applications in logistics, transportation, or supply chain environments
• Ability to troubleshoot technical issues across platforms and integrations
• Familiarity with EDI or system integrations is preferred
• Strong proficiency with Microsoft Windows and Office tools