Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative, Part-Time.

Key Responsibilities

• Provide exceptional customer service via phone, text, and email as the first line of support
• Become a product expert on the signup process and earned wage advance products
• Collaborate with team members to ensure a positive user experience and support Clair's mission

Required Qualifications

• 2+ years of experience in a customer support role; Tier 2 support or tech experience is a plus
• 1+ years of experience using Zendesk
• Aptitude for numbers and math to assist users with financial inquiries
• Commitment to understanding the financial challenges faced by hourly workers
• Enthusiasm for joining a startup in the fintech space and willingness to learn