Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist - Labs to provide exceptional service to practitioners and patients across North America.

Key Responsibilities

• Deliver proactive assistance and personalized solutions to ensure customer satisfaction
• Maintain performance metrics, including contact volume and quality assurance scores
• Collaborate with lab representatives and cross-functional teams to resolve customer issues

Required Qualifications

• Experience in customer support or a related field
• Ability to manage multiple tasks and channels independently
• Willingness to work flexible hours, including every 4th weekend
• Knowledge of lab products and services, with a commitment to continuous learning
• Proficiency in using customer support tools and software