Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (Pacific Time Hours).

Key Responsibilities

• Manage high call volumes while providing thoughtful support through phone, chat, and email
• De-escalate difficult situations with empathy and maintain a calm demeanor
• Document customer interactions and ensure a seamless member experience using multiple systems

Required Qualifications

• 2+ years of experience in a high-volume call center or customer service role
• Ability to handle complaints and sensitive topics with empathy
• Experience navigating multiple digital platforms and CRM systems
• Reliable wired internet connection and a distraction-free home-office setup
• Availability for full-time shifts, including weekends