Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their Service Operations team.

Key Responsibilities:

• Respond to customer inquiries via email and phone, providing prompt and accurate assistance
• Act as Live Trip Support during scheduled shifts, monitoring trips and addressing disruptions
• Build and maintain positive relationships with customers to ensure satisfaction and retention

Required Qualifications:

• 0-2 years of customer service or logistics coordination experience
• Experience in transportation, hospitality, or similar industries is a plus
• Strong organizational skills and the ability to multitask effectively
• A customer-focused mindset with a commitment to delivering exceptional service
• Willingness to adapt to changing priorities and learn new systems or processes