Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (Overnight Shift).

Key Responsibilities

• Provide timely support in troubleshooting problems and answering customer questions
• Gather user feedback to improve product and operational processes
• Utilize CRM tools for effective communication and data tracking

Required Qualifications

• 2+ years of experience in a Tier 1 or Lead Customer Service Support role, preferably in technology
• Willingness to work evenings and weekends as needed
• Strong organizational skills and ability to manage multiple priorities
• Proficiency with technology and CRM/Ticketing systems
• Experience in environments with strict privacy and security protocols is a plus