Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to manage customer inquiries and improve support systems.

Key Responsibilities

• Provide front-line support during specific time zone hours and respond to customer tickets
• Triage and debug customer issues using backend logs and escalate relevant issues to engineering
• Translate support work into process improvements and contribute to long-term project work

Required Qualifications

• 3+ years of customer or technical support experience in the tech industry
• Strong computer and software tooling fluency, including everyday use of AI tools
• Experience triaging competing priorities in real time
• Track record of turning recurring support issues into systems or process improvements
• Familiarity with crypto or blockchain concepts is a plus