Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist L2 to join their Service Operations team.

Key Responsibilities

• Respond to customer inquiries and resolve a wide range of issues while managing escalated concerns
• Monitor active trips in real time, coordinating solutions to minimize disruptions and providing updates to stakeholders
• Collaborate with internal teams and transportation partners to ensure smooth trip operations and identify areas for process improvement

Required Qualifications

• 2-4 years of customer service or operations experience, preferably in logistics or transportation
• Experience handling escalated customer situations with professionalism
• Ability to multitask and prioritize competing tasks effectively
• Strong organizational and time management skills
• A customer-first mindset with a commitment to exceptional service delivery