Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist I to provide support to customers through various communication channels.

Key Responsibilities

• Answer inbound calls, emails, and chats from potential customers and existing clients
• Quickly assess customer issues to provide accurate support and exceed customer expectations
• Complete required training and maintain professionalism while adhering to department performance goals

Required Qualifications

• Minimum of 1 year of Customer Service experience
• Minimum of 1 year of experience with SalesForce or other CRM applications
• Must be at least 18 years of age
• High School Diploma or equivalent (GED)
• Weekend availability on Saturday and Sunday is a must