Customer Support Specialist

Job Summary

A company is looking for a Customer Technical Support position.

Key Responsibilities:

• Gather customer information, document actions taken, and troubleshoot issues while minimizing disruption
• Maintain a strong knowledge of the company's core products and provide functional support for project estimates and budget controls
• Monitor and respond to customer inquiries through the ticketing system and facilitate remote meetings for troubleshooting

Required Qualifications:

• At least one year of software application development or support experience
• Must be a U.S. Person, defined as a U.S. Citizen
• Experience with Microsoft Office Suite; Excel Macro knowledge preferred
• Experience with bug and case tracking systems, such as Azure DevOps and Service Now
• SaaS troubleshooting experience is ideal