Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Serve as the first point of contact for members, clients, and providers, providing comprehensive customer support
• Proactively manage and maintain assigned work queues, ensuring timely resolution of inquiries
• Document customer interactions and collaborate with internal teams to resolve issues effectively

Required Qualifications

• Solid understanding of medical terminology and basic healthcare operations
• Familiarity with HIPAA regulations regarding personal health information
• 3-5 years of experience in customer support or technical support
• Prior experience in a call center or medical office setting is preferred
• Completion of some college coursework is a plus