Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (Remote).

Key Responsibilities

• Provide technical assistance and troubleshooting support for citizens using the platform
• Collaborate with internal teams to resolve customer issues and improve service quality
• Monitor and manage support tickets while maintaining communication with customers

Required Qualifications

• 1 year of experience supporting relevant products or 3 years in a related support role in a SaaS environment
• Bachelor's degree in a relevant field or equivalent experience and certification may substitute for a degree
• Familiarity with Salesforce or other CRM tools is preferred
• Hands-on experience with system administration tasks and various technical tools
• Ability to manage multiple customer issues simultaneously