Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist - English Speaker.

Key Responsibilities

• Onboard new users and assist with user adoption
• Administer pending orders and payments while ensuring data accuracy
• Respond to customer queries through various channels and identify areas for process improvement

Required Qualifications

• Strong English skills, both written and verbal
• Previous experience in a Customer Service role
• Experience with CRM and ticketing systems
• Fintech or high-tech experience preferred
• Advanced Excel skills and tech-savvy with a quick learning ability