Customer Support Specialist

Job Summary

A company is looking for a Customer Support / Retention Specialist.

Key Responsibilities

• Answer high volume support calls and requests daily
• Make outbound calls to customers to provide support on their requests
• Deploy and install new equipment and reprogram existing equipment as needed for customers

Required Qualifications

• Associate's degree or equivalent from a two-year college or technical school is preferred
• Minimum of 2 years of experience in the merchant services industry is required
• Minimum of 2 years of experience in a technical/customer support role is required
• History of working in a retention role
• Bilingual is preferred, but not required